TEL 02476 472472

Get in Touch

At Primus we are always happy to hear from new and existing clients. You can contact us at the office on 02476 472472 (Monday-Friday, 9am-5pm), email us at or complete the contact form below. Alternatively if you would like us to call you at a specific time then please complete the ‘Request a Call Back’ form.

Contact Us Today

Contact Us form

Request a Call Back

Request a Call Back

We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain.  In the unlikely event that you are not satisfied about something we have or haven’t done, we have a set procedure to follow.  Please contact our office for details.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS). You can contact FOS using the various methods below and we have provided a brief guide to their service here and a link to their website here.

By phone 

Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm

0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500

By post

The Financial Ombudsman Service
Exchange Tower
E14 9SR