The Medico Legal help line information is provided on your policy documents. If you haven’t got your policy documents to hand, please call the Primus office on 01926 679701 and we will be able to assist.
We understand that in these extraordinary times you may experience financial difficulties and this may make it difficult to continue or to make payments relating to your insurance policy or policies that we arrange for you.
We are ready to discuss alternatives with you and if amending cover levels does not assist or, where changes may be appropriate but do not help alleviate the temporary payment difficulties, a payment deferral may be an option for you.
Please contact us to discuss your situation.
We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven’t done, we have a set procedure to follow.
Please contact our office for details.
Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS). You can contact FOS using the various methods below and we have provided a brief guide to their service here and a link to their website here.
Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500
The Financial Ombudsman Service